30-Day Refill Guarantee
The 30-Day Refill Guarantee applies only when it is included and shown for a specific package or order. For an eligible covered order, qualifying follower loss during the stored coverage window is replaced at no additional cost.
When coverage applies
Do not assume refill coverage applies to every package or order. If the guarantee is included, it is shown at purchase and the applicable coverage window is stored with that order.
Our promise for covered orders
For an eligible order with an active 30-day coverage window, qualifying follower loss attributable to that order is replaced at no additional charge according to the order’s stored coverage terms.
Automatic coverage
- You do not normally need to submit a refill request for an eligible covered order; qualifying replacements are handled according to the active coverage terms.
- Keep the Instagram profile public and accessible during the coverage window so replacement followers can be delivered.
- If an expected covered replacement does not appear, contact Cloutmaxxing Support with the order and Instagram account details so our team can investigate the exception.
What the guarantee covers
For a covered order, the guarantee covers qualifying replacement of follower losses during the original stored coverage window. A replacement does not extend that original coverage period or promise engagement, likes, comments, reach, or other Instagram outcomes.
When Support may need to investigate
An exception may need investigation if the Instagram username changed, the profile became private or inaccessible, the account was removed or restricted, or an expected covered replacement did not complete as described by the order terms.
No refill fee
Cloutmaxxing does not charge a separate refill fee for qualifying replacement followers on an eligible covered order during its active coverage window.